Nomination Charms and Bracelets

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01903 239574
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Payment

You must pay for your order before it is delivered and payment will be taken for in stock and out of stock products at the time of ordering. All prices and payments are in pounds sterling, are inclusive of VAT at current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the postage section of the site. We accept payment of major credit/debit cards via PayPal. All goods remain the property of the company until paid for in full. We reserve the right to refuse any transactions.

Cancellation

A binding contract is formed once your order has been accepted by us and once we have authorisation from your payment card issuer. If however, you wish to cancel your purchase within the seven working day cooling off period you shall notify us by email at enquiries@vjg-jewellery.co.uk or in writing within the seven day time period. If the item has not already been dispatched we will issue you with a full refund. If the item has been dispatched we will issue you with an official returns number and then if you return the item in the original condition in which it was received we will arrange a refund minus the postage. Orders must be unused, undamaged and with their original packaging. we will not refund any goods that show any signs of wear, willful, malicious damage or negligence which will void our refund and exchange policies. We recommend you return the item using an insured ‘signed for’ delivery service such as special delivery post and that you retain proof of postage. The customer will be responsible for the goods until they arrive back to us at VJG.

Postage

All items for delivery within the UK will be posted by either Royal Mail 1st Class Signed for or Special Delivery and will require a signature on receipt. Please see below for specific details. You will be emailed to inform you that your item has been dispatched. Your item can be traced via the Royal Mail tracking bar code. If you order more than one item in the same order to the same address postage will only be charged once.

Once you have placed your order you will receive a confirmation email from us. Please check the details and inform us immediately of any errors. However, due to varying customer demands if the item is out of stock we will email you with an expected dispatch date.

At this stage we are unable to accept orders from overseas customers but please contact us at
enquiries@vjg-jewellery.co.uk or 01903 239574 to enquire about non-UK sales.

Nomination Jewellery Delivery

All Nomination orders under £100.00 for UK delivery will be posted out via Royal Mail 1st Class Signed for Delivery at a cost of £2.95. Expected delivery time is 3-5 working days. This service will require a signature on receipt.

NB. If your order is urgent and you require next day delivery, please select Royal Mail Special Delivery post. This is charged at £6.95. This service is guaranteed NEXT DAY before 1.00pm and will require a signature on receipt.

Orders for Royal Mail Special Delivery need to be placed before 3:30pm to guarantee next day delivery

All orders over £100.00 for UK delivery will be posted out free via Royal Mail Special Delivery. We endeavour to hold sufficient stock levels of Nomination jewellery to enable us to dispatch your order within two working days. However if an item is temporarily out of stock we will expect to dispatch your order in approx two-three weeks. If this timescale is not acceptable to you we will gladly offer you a refund.

PLEASE CONTACT US AT THE SHOP TO CHECK AVAILABILITY PRIOR TO ORDERING.

Delivery on VJG Collections

We manufacture all of our VJG Collections in house. If we are not holding the required item, orders may take up to 4-6 weeks. Please contact us at the shop to check availability.

UK delivery for all VJG Collection orders and commissions will be posted by Royal Mail Special Delivery. This service is guaranteed next day before 1.00pm and will require a signature on receipt.

Orders under £100.00 will be charged at £6.95.
Orders over £100.00 will be delivered Free Of Charge.
NB.Orders for Royal Mail Special Delivery need to be placed before 3:30pm to guarantee next day delivery.

Commissions and bespoke pieces

We welcome special order commissioned pieces. When your final design has been agreed with us (via email at enquiries@vjg-jewellery.co.uk or post at VJG Jewellery, 6 Warwick Lane, Worthing BN11 3DP) we will require a 50% non refundable deposit for us to proceed. This written confirmation will revoke your 7 day cooling off period rights. The final balance is payable when the piece is finished prior to dispatch.

Special orders for commissioned pieces generally require 6-8 weeks. We recommend that if you require your item for a special date that you contact us prior to placing your order. We will email you to inform you of dispatch of your goods.

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